Return and Exchange Policy

1. Replacement Guarantee

1.1 If a product is confirmed to have a manufacturing defect rather than human-caused damage, the customer may exchange it for the same model within seven days. Only one exchange is allowed per purchase (this clause does not apply to some products; please contact customer service for details).

1.2 Each item can only be returned or exchanged once. If the exchange is sent by mail, the return shipping cost is borne by the buyer, while the shipping cost for the replacement item will be borne by us.

1.3 If the replacement item is out of stock, the customer may exchange it for other items of equal value.

1.4 When exchanging items, the customer must present a valid invoice, receipt, and an uncompleted warranty form. The item must be in its original packaging, without any damage or scratches, and must not affect resale; the item's serial number must match the information on the invoice.

1.5 This return and exchange guarantee does not apply to returns due to market price fluctuations, changes in limited-time promotional prices, or/or software issues.

1.6 This replacement guarantee does not apply to:

(a) Products damaged due to improper use;

(b) Random accessories;

(c) Products without a relevant invoice and/or receipt and/or an incomplete warranty form;

(d) Products with damage or/and scratches;

(e) Certain consumable products such as screen protectors, cosmetics, skincare products, food, and health supplements.

1.7 Please refer to the product page for the care terms.

1.8 Customers must bring the product to the location designated by customer service for inspection and replacement.

2. Refund

2.1 Except for the replacement guarantee mentioned above, all sold products are non-refundable. Product prices are subject to fluctuation. The selling price is based on the price at the time of order placement. No refunds will be given for any subsequent price adjustments or promotions.

2.2 If a customer makes an incorrect transfer, a $10 administrative fee will be charged each time due to administrative costs. Customers are advised to carefully check the amount to be transferred before making a transfer.

3. Payment for Goods

3.1 For ordered products, customers may need to pay a deposit. This deposit cannot be used to purchase other goods or models except for the specified item. If the deposit is used to reserve goods, and the customer fails to complete the purchase within 30 days from the date of deposit payment for any reason, the deposit will be forfeited to compensate the company for its losses. If the specified item is out of stock for more than 30 days, the company will refund the deposit to the customer without interest. Otherwise, the deposit will not be refunded.

3.2 Customers must pay the full amount for the purchased goods and delivery before delivery by our company; otherwise, our company reserves the right to cancel delivery.

3.3 If a refund is issued due to late delivery, payments made by credit card or PayPal will be refunded through the issuing bank; cash payments will be refunded in cash; and bank transfer payments will be refunded via bank transfer.

4. After-sales Maintenance

4.1 The maintenance terms shown on our website or invoice are for quick reference only. For genuine products, the maintenance details are subject to the manufacturer's published information. Our company will strive to ensure the accuracy of the maintenance information, but we are not responsible for any losses caused by incorrect information.