Return and Exchange Policy

Return and exchange policy

  1. All paid orders cannot be canceled or refunded unless the item is out of stock.

  2. All goods are brand new and are protected by appropriate packaging when shipped (unless the customer specifies no packaging). The goods may be slightly damaged (such as at blunt corners or dents) during transportation, but this does not affect normal use. Our store will not accept or reissue the products. Perfectionists please refrain from ordering.
  1. If you find that the goods are not functioning properly or have other problems upon receipt, please inform us within 7 days after receiving the goods. Overdue request will not be accepted.
  1. If you want to exchange the goods after receiving your order, please call or WhatsApp our customer service hotline.
  1. Products that have been used, modified or damaged due to improper use will not be accepted for return or exchange. Exception for factory quality issues.
  1. If the product is sold out and cannot be returned or exchanged, the customer can choose any product and will need to pay for the difference in price.

 

Non-returnable products

Returns, refunds and exchanges will not be accepted under following circumstances:

  • The product has been opened or used (for example, the packaging tape on the box of the product, or the box of the product has been removed).
  • The product has not been left intact in its packaging, has been damaged or is incomplete.
  • All discounted, clearance products or products that are on sale.
  • Any freebies and gifts.
  • In case of any dispute, beautitu.com reserves the right of final decision without objection.

 

Undeliverable orders

If the unsuccessful delivery was due to the reason that the addressee was not present at the address or other reasons such as incorrect address, rejection by addressee, address which are a post office box or hotel etc., the original shipping fee and the return shipping fee will be deducted from the refund to cover the costs.