Refund policy

Return and Exchange Policy: Learn about our convenient return and exchange process

1. Replacement Guarantee

1.1 If a product is confirmed to have a manufacturing defect rather than human-caused damage, the customer can exchange it for the same model within seven days. Only one exchange is allowed per purchase (this clause does not apply to some products; please contact customer service for details). During transportation, the packaging box may be slightly damaged due to squeezing, or the packaging may be slightly stained due to random inspection by the logistics company. However, this will not affect the product itself, thanks for your understanding.

1.2 Each item can only be returned or exchanged once. If the exchange is sent by mail, the return shipping cost is borne by the buyer, while the shipping cost for the replacement item will be borne by us.

1.3 If the replacement item is out of stock, the customer can exchange it for other items of equal value.

1.4 When exchanging items, the customer must present a valid invoice, receipt, and an uncompleted warranty form. The item must be in its original packaging, without any damage or scratches, and must not affect resale; the serial number of the item must match the information on the invoice.

1.5 This return and exchange guarantee does not apply to returns due to market price fluctuations, changes in limited-time promotional prices, or/and software issues.

1.6 This replacement guarantee does not apply to:

(a) Products damaged due to improper use;

(b) Random accessories;

(c) Products without a relevant invoice and/or receipt and/or an incomplete warranty form;

(d) Products with damage or/and scratches;

(e) Certain consumable products such as screen protectors, cosmetics, skincare products, food, and health supplements.

1.7 Please refer to the product page for maintenance terms.

1.8 Customers must bring the product to the location designated by customer service for inspection and replacement. 2. Refunds

2.1 Except for the replacement guarantee mentioned above, all sold goods are non-refundable. Product prices fluctuate; the selling price is based on the price at the time of order placement. Subsequent price adjustments or promotions will not result in refunds for the price difference.

2.2 If a customer makes an incorrect transfer, a $10 administrative fee will be charged each time due to administrative costs. Customers are advised to carefully check the amount to be transferred before making a transfer.

3. Payment for Goods

3.1 For ordered products, customers may need to pay a deposit. This deposit cannot be used to purchase other goods or models except for the specified items. If the deposit is used to reserve goods, and the customer fails to complete the purchase within 30 days from the date of deposit payment for any reason, the deposit will be forfeited to compensate the company for its losses. If the designated purchased item is out of stock for more than 30 days, our company will refund the deposit to the customer without interest. Otherwise, the deposit will not be refunded.

3.2 Customers must pay the full amount for the purchased goods and delivery before our company delivers them; otherwise, our company has the right to cancel the delivery.

3.3 If a refund is issued due to failure to deliver on time, payments made by credit card or PayPal will be refunded through the issuing bank; payments made in cash will be refunded in cash; and payments made by bank transfer will be refunded via bank transfer.

4. After-sales maintenance

4.1 The maintenance terms shown on our website or invoice are for quick reference only. Maintenance details for genuine products are subject to the information published by the manufacturer. Our company will strive to ensure the accuracy of the maintenance information, but will not be liable for any losses caused by errors in the information.